Renowned for their pan- African presence and with a reputation for delivering world-class CX and Technology Services, DSG’s impact sourcing solution, in partnership with the Maharishi Institute, drives the education and skills development of South Africa’s youth workforce. Reducing youth unemployment, a glaring concern in the country and even more so in a post-pandemic economic climate, DSG in partnership with the Maharishi Institute offers the first virtually free university to South African learners.
DSG offers an integrated Customer Experience, which seeks to drive consistent, unique, and differentiated customer experiences across complex channels. With a proven track record and industry-recognised approach to managing a 24/7 x 365 contact centre, this unique solution in the management of people, processes and technologies ensures that we remain effective while offering flexible operating models including an occupied hour approach.
This pioneering and collaborative expansion between Digital Solutions Group (DSG) and the Maharishi Institute has resulted in a joint venture and impact-sourcing solution that supports Black-Economic Empowerment, addresses youth unemployment, affordable education, socio-economic upliftment, and relevant skills taught to thousands of underprivileged South African youths.
As the approved and official ITC partner for the 46664 Global Campaign, Digital Solutions Group was awarded the opportunity to design a world-class interactive application for the 46664 AIDS benefit concerts played in honour of Nelson Mandela. Hosted at various locations during different events across South African and abroad, these internationally attended music events aimed to raise critical awareness of the spread of HIV/AIDS in South Africa.
DSG was successful in the design, development, and deployment of state-of-the-art technology that enabled SMS messages sent to the 46664-text line, displayed directly on the live on-site screens and broadcast to television, and on associated websites during the events.
DSG continues to support initiatives established to maintain the legacy of Nelson Mandela, including The Nelson Mandela Children's Hospital Trust. Playing their part in building a strong foundation for children, DSG has remained committed to creating and maintaining the Nelson Mandela Children’s Hospital online store where various Madiba branded mechanise is sold all over the globe.
Working together with United Against Malaria (now Goodbye Malaria), in collaboration with the Bill & Merinda Gates Foundation, DSG assisted in establishing an e-commerce facility to assist with fundraising through the sale of United Against Malaria bracelets and other merchandise.
And, as a continuum of this project DSG, together with Nando’s, Standard Bank, DSTV and MTN were also key stakeholders in launching a mobile learning platform used throughout Africa and made available in seven different languages. With results that exceeded every expectation, the mobile learning platform project would later be awarded honorary recognition by the United Nations.
In more recent times DSG has gone on to launch an online store for Goodbye Malaria branded clothing and merchandise in collaboration with hugely talented local fashion designers like Tshepo the Jean Maker.