DSG is hiring! DSG, a leading company in the Call Centre/BPO space, is seeking an experienced and motivated IT Support Technician to join our team. The successful candidate will be responsible for providing high-level technical and administrative support in a 24x7 environment.
1. PRIMARY PURPOSE OF THE JOB
To, in collaboration with the IT Team, ensure effective and efficient support and administration of all IT related systems, platform, functions, processes and activities across all functional areas of the organization with a focus on the DSG secondary location.
To assist with the deployment and configuration of the secondary location in order to get a good understanding of the onsite support that will be expected.
The Information Technology Support Technician is responsible for first level support and maintenance of enterprise server and workstation hardware, software and networking, which includes managing Windows and Linux environments. DSG supports a multi-platform environment with the required skill to provide high-level technical and administrative support in a 24x7 environment. This role requires being available to perform maintenance and support during non-business hours and weekends when required.
2. KEY PERFORMANCE AREAS (KPAs)
2.1 DELIVERABLE – INFORMATION TECHNOLOGY
Assist in the deployment, monitoring, maintenance, development, upgrade, and support of all current and future IT systems and platforms including servers, desktop & laptop computers, printers, routers, switches, firewalls, software deployment, security updates and patches, websites, operating systems, databases, telephones, software applications, and peripherals, VPN gateways, wireless networks, networking, CCTV and anti-virus.
The incumbent’s performance will be measured against the following Key Performance indicators:
2.3 DELIVERABLE - GOVERNANCE
The incumbent’s performance will be measured against the following Key Performance
2.4 DELIVERABLE – TICKET, VENDORAND DISASTER RECOVERY MANAGEMENT
The incumbent’s performance will be measured against the following Key Performance indicators:
3. ACCOUNTABILITY
Servicing the day-to-day technical support requirements of the organization, clients, partners and vendors through the Support helpdesk.This position will be subject to the IT Managers control.
4. OTHER ROLE SPECIFIC REQUIREMENTS
A minimum of 3 years of experience in IT Support, a majority of which should include enterprise and organisation information technology management, with experience in:
6. SKILLS AND COMPETENCIES
Skills
- MS Exchange Certified /with proven experience
- Windows Server Certified /with proven experience
- Virtualization experience
- Storage infrastructure principles knowledge
- Working knowledge and experience with data and voice infrastructure
- Technical knowledge of the relevant networks, PBX infrastructure and desktop discipline(s)
- Networking, routing, WAN, VLAN and VPN’s experience
- Apple/Mac, Linux and Unix qualification and experience
- Asterisk, FreePBX and QueueMetrics qualification and experience
- Excellent organisational skills
- Excellent analytical and problem solving skills
- Understanding of complex information and requirements
- Good prioritization skills and be flexible enough to adapt plans
- Ability to explain complex systems in simple terms
- An ability to work to tight deadlines and within constraints
Competencies
- Ability to adapt to changing circumstances
- Take ownership
- Self-motivated
- Team Player
- Work independently
- Excellent verbal and written communication ability
- Strong organizational and time management ability
- Excellent problem-solving, analytical and evaluative ability
- Reliability
Willingness and ability to travel to various sites are essential.
Salaries are market related and will be discussed during the interview.
Only successful applicants will be contacted, if you haven't heard from us within 2 weeks of your application, please consider it unsuccessful.
Please send a motivational letter and updated CV to [email protected] or [email protected]
