DSG | DSG History | DSG Awards DSG | Transforming Customer Experience
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About DSG
With a track record spanning 20 years, DSG has become one of Africa’s leading providers of On-Demand Customer Experience and Digital Solutions, serving some of Africa’s premier consumer-facing and corporate brands.
 
Our History

Founded in September 1998 as a technology partner for Retailers who wanted to create a new channel to market through e-commerce

In January 2000 iTouch acquire a 51% stake in DSG prior to their IPO on the FTSE later that year

In November 2001 DSG Management decided to buy back the shares held by iTouch

 

DSG Awards
2018
  • Finalist New Generation Social & Digital Media Awards: Most Innovative App Developed by an Agency TransUnion 1Check and FirstCheck
  • Finalist CCMG Best Domestic Outsource Contact Centre
2017
  • BPESA CCMG Winner Best Technology Innovation; Winner Best Use of Social Media in a Contact Centre; and Second place Best Outsource Contact Centre Medium.
2017
  • TransUnion 1Check: MTN App Of The Year Winner: Best Enterprise Solution
  • TransUnion 1Check: MTN App Of The Year Finalist: Most Innovative App
2016
  • MTN App of the Year Finalist
  • Best Outsourced Partnership Winner & Best Contact Centre Finalist
  • MVNE: New Age Partner of the Year
  • SAPBA 2016: Investor of the Year Finalist
2015
  • Smarties Awards Mobile App: Silver
  • Smarties Awards Mobile App: Bronze
  • BPeSA Regional Award: Best Outsourced Contact Centre under 150 seats
  • MMA Smarties Winner (PPC)
  • MMA Smarties Winner (TransUnion)
2014
  • Mobile App of the Year Finalist
2013
  • Mobile App of the Year
2010
  • Innovation Finalist
2009
  • Exporter of the Year Award
2008
  • Best WASP Customer Service
  • Best Service and Non Innovation Award
  • Technical Innovation Award
2007
  • Customer Service Delight
  • Gold: Service Excellence
  • MMA Mobile Marketing Award
2006
  • PMT Service Excellence Award
  • Technology Top 100
2005
  • COJ Innovation Award
  • Service Solution Award
  • Technology Top 100
2004
  • Mobile WASP Award
  • 2004 Public Sector IEC Award
2002
  • Age of Innovation Award
2001
  • Finalist: Age of Innovation
  • Best of Use of Technology Contact Center
2000
  • Best Online Mall & Retail Site
1999
  • Best Online Grocery Store Click n Pay
1998
  • digitalmall.com Best Ecommerce Enabler