DSG | CXG | Customer Experience Group DSG | Transforming Customer Experience
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Customer Experience Group (CXG)
Available 24/7, the DSG Customer Experience Group (CXG) gives you access to a wide range of help, lead management, and support resources. We help you develop strategic and insightful interactions with your customer. DSG offers a range of CXG Solutions to suit business and customer goals.
 
CXG Solutions

Technical Support

On-Demand Inbound, Outbound, Power Dialing. Voice Experience Management & Technical Support 24/7/365

Social Management

Social CX (CRM) and ORM including management of interactions across social channels such as Facebook, Twitter, Google+, etc.

Interaction Management

WhatsApp CX engagement including end-to-end encrypted interaction management.


Social Engagement

Facebook Messenger engagement including end-to-end interaction management.

Live Chat Management

Live Chat interaction management and experience engagement.

Mobile and Desktop Management

Email and SMS engagement including NPS (Net Promoter Score) and CSAT (Customer Satisfaction Assessment Technology) management served via Mobile and Desktop.

 

 

"Customer experience is the practice of designing and reacting to customer interactions for the purpose of exceeding customer expectations, thereby, increasing customer satisfaction, loyalty and advocacy."

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