DSG | MVNE DSG | Transforming Customer Experience
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Mobile Virtual Network Enabler (MVNE)
MVNE was started at the beginning of 2013 specifically to assist large consumer-facing brands in pursuing greater ownership of the mobile telecoms value chain to the broader benefit of their core business.

Africa is a ‘Mobile-First’ Internet Economy, meaning that African Consumers are more likely to encounter a brand’s Digital presence on a mobile device than through any other medium. Incorporating a robust approach to mobile into a business’ strategy has therefore become of importance to all major African consumer-facing brands.

MVNE is a proud member of the Digital Solutions Group.

 

 
MVNE  Solutions

 

Improved Shareholder Value Realisation

A branded mobile service puts you in the hands of the customer, creating non-traditional revenue growth, margin protection and customer engagement benefits of owning the direct relationship with the customer.

Creating a Defensible Customer Relationship

With customer ownership comes the ability to ensure that other brands and competitors don’t end up owning the most important ‘window’ into your customer relationship.

Greater Customer Engagement

Providing your customers with devices and contract or top-up packages further engages them with your business – often reducing churn or extending the customer relationship for your core business.

Drive Growth and Value in your Core Business

Being able to offer personalized mobile services, leveraging the enhanced security aspects of SIM card ownership and offering consumers share of wallet savings in the form of rewards on mobile spend can drive core business value.


Improve your Customer Experience

Africa is a Mobile-First Economy. Owning your customer’s primary channel of communication aids you in your own digital migration and allows for flexible, personalized services direct to the end consumer.

Lower your Cost to Serve

Omni-channel mobile self care and customer care lowers the overhead in your core business and allows you to serve your consumers more efficiently.

Improve your Customer’s Behavioural Understanding

The insights and data available to consumer brands through ownership of the SIM card and customer relationship greatly benefits their understanding of the consumer’s behaviour, wants and needs.

 

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Can you afford not owning the direct relationship with your Customers?

 

Mobilise Your Brand