Customer Experience Group


Enabling integrated 24/7/365 On-Demand Customer and Digital Experience and Solution Services that deliver measurable results for an Always-On World, Customer Experience Group - CXG provides a fully integrated suite of services and solutions aligned and true to the brand they serve.

 

Applying a unique approach encapsulated by the management of people, process, technology, integration, governance, and reporting ensures that Customer Experience solutions delivered are effective and consistent across all channels. This implies that our strategic goal is that of remaining cost-effective and flexible including offering “pay per use “,” on-demand" and or “risk and success” models.

 

Through Integrated Customer Experience CXG seeks to drive consistent, unique and differentiated customer engagement across complex consumer channels, through leveraging our investment in skills and infrastructure CXG provides a cost-effective approach to achieving prioritised CX strategies.

 

As a South African leading On-Demand BPO Outsource Centre we are proud to serve 50+ premier consumer-facing corporate, local and international brands we help these organisations create meaningful experiences.

BPO and BPaas

Let us share our 22 years of Business Process Outsourcing (BPO) and Business Processing as a Service (BPaaS) experiences. Customer expectations and experiences are rapidly changing. We create award-winning Business Processes and meaningful experiences locally and internationally.

Social CX and CRM

We provide deep Social Care and Online Reputation Management experience, with scalable support for your organisation's Social engagement needs. Let us manage your interactions across social channels such as Facebook, Twitter, Instagram and Google+.

Live Chat and WhatsApp

Empower your team to create Happy Customers, through our Web, Live Chat, Facebook Messenger and WhatsApp service. We respond, spot trends and managed direct messages at scale 24/7/365.

Customer Service and Winback

Today an integrated Customer Experience lens remains key across Organisations. We relentlessly seek and provide Integrated Customer Experiences that focus on economics, wallet share and lifetime value. We provide you with a fully managed service 24/7/365.

Technical Support

We provide fully managed 24/7/365 Technical Support either catch and release or despatch. With our leading Rescue and Rescue Lens platforms, we scale to deliver flexible, reliable remote support no matter how big your business – or how fast it grows. It's about more than tackling technical issues. It's about saving time and money and boosting efficiencies across your company.

Quality as a Service

Know what your customers want and what to do about it. Let our Ai & machine learning platform provide you with deep Customer insights from all Customer interaction channels with one key objective improve service, sales, collections, and retention.