DSG

Privacy Policy

Last updated: March 2026

1. Introduction and Scope

Digital Solutions Group (DSG, registration number 1999/812/07) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.dsg.co.za.

This policy applies to all visitors and users of the DSG website and is drafted in compliance with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

Information you provide directly

  • Full name
  • Email address
  • Company name
  • Phone number
  • Any additional information you include in a message via our contact form

Information collected automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source
  • Cookie data (see Section 11 below)

3. How We Collect Personal Information

We collect personal information through the following methods:

  • Contact form submissions: When you complete and submit a form on our website, you voluntarily provide us with your name, email address, company name, phone number, and message content.
  • Cookies and similar technologies: Our website uses cookies to enhance your browsing experience and collect usage data. See Section 11 for details.
  • Automated collection: Our hosting and analytics infrastructure automatically records certain technical information when you visit our website, such as your IP address, browser type, and pages visited.

4. Purpose of Processing

We process your personal information for the following purposes:

  • Responding to enquiries: To reply to questions, requests, or messages submitted through our contact form.
  • Marketing communications: With your consent, to send you information about our services, updates, and relevant industry insights. You may withdraw consent at any time.
  • Website improvement: To analyse usage patterns and improve website content, functionality, and user experience.
  • Legal compliance: To comply with applicable laws, regulations, or lawful requests from authorities.

5. Lawful Basis for Processing

Under POPIA, we process your personal information based on one or more of the following lawful grounds:

  • Consent: You have given us your voluntary, specific, and informed consent to process your personal information (e.g. submitting a contact form or accepting cookies).
  • Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our website and understanding how visitors use our services, provided these interests do not override your rights.
  • Legal obligation: Processing is necessary to comply with a legal obligation to which DSG is subject.

6. Third-Party Service Providers

We use the following third-party service providers to operate and maintain our website. These providers may have access to certain personal information as part of the services they deliver:

  • Vercel (United States): Website hosting and deployment. Vercel may process server logs containing IP addresses and request metadata.
  • Supabase (European Union): Database hosting for contact form submissions and other website data.
  • Google Fonts (United States): Font delivery service. When you load pages on our website, your browser may request font files from Google servers, which may log your IP address.

We take reasonable steps to ensure that our third-party providers maintain appropriate levels of data protection and security.

7. Cross-Border Data Transfers

Due to the nature of our hosting and service providers, your personal information may be transferred to and processed in countries outside of South Africa, including the European Union and the United States. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with Section 72 of POPIA. These safeguards may include contractual protections, adherence to recognised data protection frameworks, or the recipient country having adequate data protection legislation.

8. Data Retention

We retain personal information collected through our contact form for a maximum period of two (2) years from the date of submission, unless you request earlier deletion. After this period, your data will be securely deleted or anonymised.

Automatically collected data (such as analytics and server logs) is retained for the period necessary to fulfil the purposes described in this policy, after which it is deleted or aggregated in a non-identifiable format.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

  • Right of access: You may request confirmation of whether we hold your personal information and request a copy of that information.
  • Right to correction: You may request that we correct or update any inaccurate, incomplete, or misleading personal information we hold about you.
  • Right to deletion: You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected.
  • Right to object: You may object to the processing of your personal information on reasonable grounds relating to your particular situation.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
  • Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe your personal information has been mishandled. See Section 15 for contact details.

To exercise any of these rights, please contact us using the details provided in Section 14.

10. Information Officer

DSG has designated an Information Officer as required by POPIA. For any enquiries related to your personal information or this Privacy Policy, you may contact our Information Officer:

  • Email: info@dsg.co.za
  • Phone: +27 11 759 7000
  • Address: 15 6th Street, Parkhurst, Johannesburg, South Africa

11. Cookies

A cookie is a small text file stored on your device by your web browser when you visit a website. We use cookies to improve your experience on our site.

Types of cookies we use

  • Essential cookies: These are necessary for the website to function correctly. They enable core features such as page navigation and access to secure areas. The website cannot operate properly without these cookies.
  • Non-essential / analytics cookies: These help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered. This information is used to improve website performance and content.

Managing cookies

When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can also manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

Most web browsers allow you to control cookies through their settings. Instructions for managing cookies can typically be found in your browser's "Help" or "Settings" section.

12. Security Measures

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL
  • Secure hosting with reputable, certified service providers
  • Access controls limiting who within our organisation can view personal information
  • Regular review of our data processing practices and security measures

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

13. Changes to This Policy

DSG reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after changes to this policy constitutes acceptance of the revised terms.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

15. Information Regulator

If you are not satisfied with how we have handled your personal information, or if you believe your rights under POPIA have been infringed, you have the right to lodge a complaint with the Information Regulator: